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Tandem Software Update… At Last!

After a long wait, Tandem is finally ready to update the t:slim X2 pump with new software that will allow users to use the Dexcom G6 or G7.

Tandem Software Update

Other updates to the program include:

  • A timer for the exercise “activity” feature, which can be set for 30 minutes to 8 hours.
  • The ability to turn on the sleep or exercise “activity” feature without having to cancel the other.
  • A much shorter pairing code (6 digits) for linking the pump to the t:connect mobile app.
  • Updated sounds specifically for pump notifications.
  • Sensor-expiring alerts 24 hours, 2 hours, and 30 minutes before the sensor session ends.

Updating the software on your pump will require completion of a short online training module and a prescription from your healthcare provider.  The initial software update will be a “limited launch”, so call Tandem to let them know you want to be included.

BTW, the primary reason for the software delay is that Dexcom needed to make a slight modification to the transmitter in the G7 system.  The G7 sensors that are compatible with the Tandem pump can be identified by a white line under a group of characters on the last line on the side of the box.

If you do not have a line below the last line of characters, please click this link to request replacements: https://Dexcom.custhelp.com/app/tandem (Dexcom typically gets these out within a few days.)

Additional info can be found here: https://www.tandemdiabetes.com/support/compatibility/dexcom-cgm

For more information, visit https://www.tandemdiabetes.com/products/tandem-mobi or call 877-801-6901.