If you’re traveling outside of your home country, here are some tips and tricks for your Dexcom G7
Traveling with your Dexcom G7? Read our best advice for a trouble-free trip.
If you’re traveling outside of your home country and your phone is lost, stolen, broken or goes for a swim, or the app tries to update -or fails- you may not be able to install the G7 app on your existing or replacement phone. Unless you have brought a different CGM (like the G6, ONE or ONE+), you may have to switch to the Dexcom G7 receiver.
Our Best Advice: Have a backup strategy when traveling internationally. Options include:
- A spare phone preloaded with your required apps
- Bring some G6 or Dexcom One sensors and a transmitter in your travel bag (requires a prescription for sensors)
- Bring extra test strips and a meter
- Bring a G7 receiver and charging cord if you have one
Be sure to turn off auto update on both your phone and the G7 app before leaving home. If you update, uninstall, or try to reinstall the app while outside your home country, you will lose the app until you return home.
If you travel across a border, you may get an error message because the local server finds you. Do not delete and reinstall the G7 app to get rid of the error message. You will lose the G7 app due to geofencing. Instead, sign in to the existing app.
Solutions are evolving. Until then, we encourage everyone to voice their concerns with Dexcom customer service. The squeaky wheel gets the grease!
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3 Responses
why cant we get the 15 day version here in Australia. why are we always lagging 2 years behind USA and Europe.
Sounds a complicated hassel traveling long term with G7 sensors and exptreemly exspensive
These days the technology uptake lag often has a lot to do with data security hurdles that are faced with app use. When compounded by health systems any payers facing logistics slowing, and manufacturers facing production and distribution slowing, approvals are lagging further and further behind.
I was hit by this. Dexcom customer support was unable to help and pointed the finger at the FDA. The only solution for Android users actually stuck in this situation is to use xDrip+. It’s a bit tough to get configured relative to the FDA approved app, but once you figure it out it’s much better than the Dexcom app.