Integrated Diabetes Services Reviews & Testimonials

Got my first A1C since starting bolus in Dec: 6.0 !!!!! CV is 29.7%. Using ICR of 1:5. COULDN’T HAVE DONE THIS WITHOUT YOUR GUIDANCE!
And – above includes a 3-week trip through Southern Italy that I DEFINITELY couldn’t have gone on without your bolus guidance – especially the split dosing for pizza, pasta, morning pastries, etc.

PS – heading off to 12,000′ in CO for 3 weeks of trout chasing…feeling very confident that I got this !!!!!

Just wanted to extend a thank you for your help – Gabe ran his half marathon and finished 4th overall with a time of 1:21.48!
Best of all, his glucose was in range the entire time!!
It is such a relief to know that he understands how to manage his glucose while he is doing the things he loves to do.

I am 86 and developed type 1 diabetes in 1978 when I developed the flu while living in Hawaii. I have been a patient with several endocrinologists since then, with my current endocrinologist, who has attended training with Gary Scheiner.  My current endocrinologist has treated me for the last 25 years, but had not helped me adequately until I started receiving the excellent advice Gary has given me. Gary’s care has also resulted in several innovative prescriptions from my endocrinologist, which have resulted in lowering my A1C from 7.2 to my current 6.7.  I will always be grateful for Gary’s advice!

Jenny Smith and Integrated Diabetes Services have been an absolute blessing to our family. We discovered Jenny through the Juicebox Podcast shortly after our daughter was diagnosed with Type 1 Diabetes on her 8th birthday in 2021, and her approach immediately aligned with how we wanted to help our daughter navigate this unexpected journey. Since connecting with her in 2022, Jenny has been incredibly knowledgeable, relatable, and genuinely committed to our success. While we value our endocrinologist, Jenny fills in the day-to-day gaps that simply can’t be addressed in quarterly visits. Because of her guidance and support, our daughter Phebe is thriving and living her fullest life — and we are forever grateful.

I learned about Integrated Diabetes Services from a dear friend with Type 1 Diabetes.  My mother was diagnosed with Type 1 over the pandemic, and to be honest, we’ve been in the weeds ever since her diagnosis.  She has a good endocrinologist – we are very grateful for that – but they simply don’t have the time to help.  After way too long procrastinating, I got in touch with Integrated Diabetes Services and had the supreme pleasure of speaking with Amy Sczepanski, their Client Services Coordinator, who couldn’t have been more compassionate and knowledgeable.  We are tremendously looking forward to beginning to work with an Integrated Diabetes Services clinician in the new year. Beyond grateful to have this phenomenal and compassionate team helping us.

Working with the IDS team has been an eye-opening experience that has helped me increase time-in-range, lower A1C, reduce lows, and gain new insights into living with Type 1. They have experience. They have knowledge. They have time. Time to review reports, make recommendations, and answer every question, no matter how silly or how many times I’ve asked it.

IDS is NOT going to a regular endo for a quick meet-up with a doctor or nurse. It is state-of-the-art training with highly skilled professionals who know all the nuances and details of diabetes care. The best part is that every team member is not only a highly skilled CDCES, but has in-depth knowledge of specific components of diabetes care: medical issues, exercise, nutrition, weight loss, and mental health. And do they know pumps and how they work!!!

I started this journey with Alicia, IDS’ director of patient care and education, who helped me deal with diabetes’ impact on several medical issues I was having. Basal and bolus numbers were adjusted and fine-tuned. This was followed up with Dr. Paula, a diabetologist, who helped me implement a weight-loss program that is working and not sending me into unwanted lows. Jenny, lifestyle and nutrition director, provided additional insight into managing my weight-loss diet and exercise program.

Type 1 is not a static condition. There is much to know and always something to learn. After 59 years of living with Type 1, my decision to work with IDS was the best healthcare decision I ever made.

You all are truly a gift to the diabetes community. Thank you for all you are doing.
Carole

Diagnosed with T1D in my early 20s, I had been mostly managing on my own, without much advice, for the past 25 years. During that time, my A1Cs were reasonably good (low 6s); however, after I switched from MDI to an insulin pump, I started to struggle with emerging anxiety about this new technology and being less spontaneous with activities.

While I once lived a reasonably adventurous life pursuing travel and sports, as the years evolved, I found my life was getting inexorably smaller – I was prioritizing my condition at the expense of almost everything else. That’s when I reached out for help and found IDS – since early 2024, their advice has been truly transformative.

The IDS coach I work with has helped me to expand my lifestyle, improve my BG control (A1C in the mid-5s and TIR in the high 90s) and begin living more spontaneously when it comes to food, travel, and many other parts of life.

Working with a brilliant educator who also lives with T1D has been remarkable – their expert knowledge, kind coaching, and deep experience with a wide range of topics has helped me overcome so many different parts of living with this condition. Perhaps more than anything, I learned that I am not so alone – most of what I was experiencing has been encountered by many others and IDS helped make the technical, physical, and emotional challenges of managing this condition far easier.

Since I developed this new knowledge, connection, and perspective, I’m starting to enjoy life more than any time in the past several years. Over the past few months, I’ve returned to travel in Europe and Asia with far fewer challenges, I’ve been more socially connected over lunches/dinners, and I’ve recovered some sports and hobbies that I was starting to leave behind.

T1D is challenging under any circumstances but IDS has not only helped me improve my BG but also made life easier and, thankfully, less focused on this condition – I only wish I had found this amazing team sooner!

When my son finished his freshman year of college, we were faced with a huge challenge. My son’s pediatric endocrinologist had to have his patients entering their second year of college graduate from his care. He had been our rock. We knew an adult endocrinologist would not be able to return phone calls in a timely manner, nor would anyone help with adjusting insulin pump regimens as needed. Integrated Diabetes Services was recommended to us to help with this transition.

As a mom, I felt relieved reading that a patient was paired with someone at the company who would return calls as soon as possible. Unless you, or someone you love, lives with T1D, you don’t know how important it is to have a prompt reply. If my son didn’t have help attending college away from home, and kept going low each morning, he’d miss class. Missing class would cause anxiety. It placed him at an unfair disadvantage. It made me worry about how he’d be perceived by his teachers as Type One is an invisible illness.

We live in a suburb near New York City. We have access to outstanding care. We had the most fantastic pediatric endocrinologist who became family to us. We are by all accounts, well educated. As you know, T1D doesn’t care and just when you think you’ve got it down, something changes. I always say the only good thing about having Type One, is the amazing people who are put in your path. Integrated Diabetes Services is one of the best things to have ever happened to us.

My son began 1:1 Diabetes Education sessions two years ago. He is a bright, independent, funny young man who is learning so much during his monthly sessions with Tavia Vital at Integrated Diabetes Services. If you are reading this, you probably know that T1D affects the whole family. Tavia has brought all of us so much comfort. Aside from helping my son when his regimen needs a change, and teaching him how to do some of this confidently on his own, she has helped me numerous times.

During hospital visits, when my grown son needed his pump changed while he was sedated, there she was on the telephone, walking me through things. During the days when anger and despair filled his heart, she knew just what to say. Despite being at the other end of a cell phone, her warmth, compassion, and wisdom calmed us both.

While some medical providers don’t understand the emotional needs that go along with Type One, Integrated Diabetes Services has been a soft place to fall. Their validation has provided relief and serenity amidst stress and sadness that sometimes accompany our lives.

I am amazed at the medical knowledge that Tavia shared with us, as my son has some comorbidities from T1D. Just when I think no one will understand the complexities of issues we are experiencing, there she is – making us feel safe and not alone.

As a parent of a young adult with T1D who was diagnosed when he was in kindergarten, all I want is for him to live a happy, healthy, independent life. I once read a quote that said, “You are not the sum of your setbacks, but the hero of your relentless comebacks.” My son is a very strong young man and we are so blessed to have Integrated Diabetes Services in our corner – and rooting for him all the way.

I can never thank them enough for the good life they are helping us live every day. Peace. Love. Cure.

If you’re hesitating even a little about working with Integrated Diabetes Services, allow me to encourage you to just go for it! You and your diabetes management will never be the same!

My son’s diagnosis at 16 years old came out of the blue as a result of DKA. To say we were shocked and unprepared was an understatement. We had never heard of Type 1 Diabetes, so we were working with a deficit of knowledge, and were scared & overwhelmed.

When we heard about IDS, and that everyone we would be working with has Type 1, it was almost too good to be true! Prior to our consult, we heard about food restrictions and how our teenage son would “never be able to eat like a teenager again.” When we walked in for our consult, the team was getting their office lunch order together … for McDonald’s!
They don’t eat like that every day, but it was the perfect introduction to learning how to manage different food types and gave us immediate hope!

We were paired up with Tavia and without exaggeration, she literally saved us. Living with Type 1, she had firsthand knowledge of not only what we were going through physically, but also emotionally. She was an expert at the system we were on (OmniPod), interpreting our settings, explaining things like glycemic index, how to bolus for certain food types, exercise settings, using extended bolus, and she worked hard at fine-tuning every aspect of our management.

She was a savior to my sanity and encouraged me every step of the way.

Working with IDS provides a more complete and personal experience than you may receive from your endocrinology team. They are genuinely concerned with the things that concern you! There wasn’t a scenario that came up that Tavia wasn’t able to help us work through. She is calm, confident, measured, knowledgeable, supportive, kind, and just an all-around fantastic human!

There will always be scenarios that come up that are unfamiliar. IDS and Tavia provide you with the tools to be confident in working through uncertain situations. We’ve done a few retainers but have also had a few questions, and just pop in for an individual session here and there.

We’ve been gifted with the tools to manage this very difficult diagnosis without feeling like IT manages US! No one wants to learn of this diagnosis, but there isn’t a better team to walk these uncertain roads with than IDS!

Working with Integrated Diabetes truly saved me during our first year of learning to manage diabetes. In a landscape where doctor knowledge, time and personalization are limited, Integrated Diabetes and Tavia specifically, guided me and held my hand with every question, request, and need throughout our year together.

Tavia helped me get my son’s constantly changing needs dialed in. His A1C came down from a 12 at diagnosis to a low 6 within a few months. The emotional and educational support, guidance and understanding by a truly knowledgeable guide was a priceless experience. My 11-year-old son is going through puberty and his insulin needs are constantly changing. I can’t imagine not having Tavia’s continued support and signed up for another year of support. This was worth every penny!