By far the most frustrating aspect of the Medtronic 670G Automode system is the burden that it places on the user with requests for blood sugar verifications. With the system requesting 6-8 finger sticks per day to maintain automode many users are jumping ship in favor of staying in automode rather than having their activities or sleep interrupted with requests. Users would even get requests for alerts repeatedly after having entered a blood sugar. This would send them down a frustrating rabbit hole of request after request eventually leading to automode exit, turning off the sensor or frustrating sensor replacements for no good reason.
Medtronic now reports to have resolved this issue with their updated Guardian transmitters. The upgraded software removes an outdated bit of programming that lead to the repeated finger stick requests. Updated transmitters have been out for a few months and users report reduced repeated requests, but that the system still needs 4 or more blood sugar calibrations to maintain automode.
Medtronic offers free replacement Transmitters for all users still on old transmitters. It will not change your warranty dates and even if you have an expired transmitter, they will replace it with an upgraded transmitter at no cost.
Here’s how to check your transmitter to see if you should upgrade:
“You may check which version you currently have connected to your pump by viewing the sensor status screen. If you see version 2.1.A or 2.1.C, you are using the old transmitter. If your version number states 2.2.A you are currently using the new transmitter.
To access sensor status, follow these prompts on your pump: MENU?STATUS?SENSOR.
This doesn’t impact people using our other products like the Guardian™ Connect.”
You can visit this site to request an upgraded transmitter:
https://info.medtronicdiabetes.com/122018_US_DIB_Patient_BG-670G-Request-Form?
**However, be warned, there is a supply backlog so it may take months to get your new transmitter. You will also need to pair your new transmitter when it arrives and delete the pairing for the old one.
Directions can be found here: https://www.medtronicdiabetes.com/sites/default/files/library/download-library/workbooks/MiniMed%20670G%20Replace%20Your%20Transmitter%20QRG%20-%2007-Dec-2018.pdf?
Hey all, just discovered this page by Googling. Any 670G users here dealing w/ expired transmitters?? And what have you done?
I ask cuz I understand that mine may be out of warranty; not sure if it’s possible to get a new 2.2A, but that means I may either have to switch over to Minimed’s 770G pump (which my doctor is not a fan of, and which the 670G transmitters apparently don’t work with), or potentially have to switch to a competitor (like the Dexcom). Unfortunately, no competitor’s gonna work w/ the all the sensors, infusion sets & reservoirs I already have, so unless there’s some way that I can donate those and get a tax credit (if anyone knows), I risk those– and all the money I spent on them– going to waste were I to switch to a competitor.
Would love to hear from anyone who might’ve had to deal with this!!
anybody have a used transmitter that wont charge or 1 that does not work. used mine for the first time and when i took it off because of itchen problem. i accidentally throw it in the trash. they wont replace it unless i have 1 to send back
OUCH give our office a call we might be able to help you out
Hi, my partner had a similar experience, his fell down the loo. Can you help us? We in South Africa
unfortunately we don’t have any pathway to replace transmitters, you’d have to reach out to Medtronic and hope for the best.
OUCH down the loo!
My transmitter will not work anymore but they won’t replace it because evidently it’s out of warranty now what do I I think just get rid of the pump you can’t do anything without a transmitter! Sure they can charge you on a payment plan, which is what you need but that doesn’t even help. I guess we all have a money tree in our backyard!
My transmitter has failed after 18 months. It no longer will charge. I can leave it on the charger for 4 hours before I get the red blinking light. If I get it to connect the pump tells me it’s only 50% charged. Medtronic also told me that it’s out of warranty. So I’m not sure what to do. I can’t believe they don’t have at least one return and replacement for this transmitter. The 670g pump itself had a critical failure after only 5 months of use. I’m kind of up in arms at this point with Medtronic.
medtronic transmitters are only designed to work for 12 months so it makes sense that it won’t work at 18 months old. You can get a new medtronic transmitter, or you can switch to Dexcom, but those are the only cgm options once out of waranty
I phoned Medtronic for replacement they forwarded me to pinnacle
I am still waiting for a call bac, the rep didn’t know what I was talking about
well I phoned Medtronic they are replaying my transmitter but it is only good as long as my warrenty is which expires 11-18-2020
How come you charged my lnsurance
Integrated Diabetes Services does not charge any billing to any insurance carriers, medicare or medicaid. Perhaps you meant that you were charged by Medtronic? To clarify we train people on pump use, but we do not sell insulin pumps or bill insurance for our insulin pump trainings or diabetes self management education.
That’s great They did the same thing to me and I was so excited with the updated Transmitter unfortunately it only lasted six months so now you have to really think how much of a racket this stuff really is
I’ve been a 670 G user with the guardian transmitter for a year and a half now and I must say it’s good but it’s more like a financial racket because I’ve had nothing but issues I’m on my second pump and my third transmitter which I had to go through a whole lot to get my insurance to pay for . auto mode is a great thing but when you’re paying seven or $8000 for a total package they should at least either give you two transmitters or make sure one works past six months little disappointed in medtronic I hear dexcom is much better but those transmitters only last three months . It’s a little weird because there’s all these forms about 670 G and how great it is and how great those transmitters are Gotta say I’m not really seeing it the products I’ve had I have a very bad track record with so that’s all I have the base my opinion on . kind of piss poor
My daughter is 22 and started on the 670G a year ago. She stopped using the guardian sensor because it was horrible (constant reminders to check blood sugar and went into this dreaded loop) her Endo had her speak to a Medtronic trainer and she got the NEW updated transmitter. IT WORKS! So much better. It’s far from perfect but still it is quite an improvement!